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Customer Care

Terms of Use

These terms govern use of the Companion Pet Company website, content, and online store.

Last updated August 3, 2026

Using this site

By using this site, you agree to these terms and applicable law. You must be at least 18 years old, or the age of majority where you live, to place an order. Do not misuse the site, interfere with its security, or use its content for unlawful purposes.

Pet wellness information

Site content is provided for general educational purposes and is not a substitute for veterinary diagnosis or treatment. Products are not intended to diagnose, treat, cure, or prevent disease. Consult your veterinarian before introducing a supplement, especially when a pet has a medical condition or takes medication.

Products, pricing, and orders

We aim to present accurate descriptions, images, prices, and availability. Packaging and appearance may vary slightly. We may correct errors, limit quantities, or cancel an order when necessary, and will notify the purchaser when an accepted order is affected.

Subscriptions

When Subscribe & Save is selected, the chosen product is billed and shipped on the cadence shown at purchase until changed or canceled. Subscription details, price, and savings are displayed before checkout. Customers may request a skip, pause, product change, or cancellation through our customer care team.

Shipping and returns

Shipping estimates are not guarantees. Our current delivery coverage, free-shipping offer, and 30-day satisfaction guarantee are described in the Shipping & Returns Policy.

Intellectual property

The site, brand names, logos, product images, copy, and other original materials are owned by or licensed to Companion Pet Company. They may not be copied, republished, or used commercially without written permission.

Disclaimers and limitation

To the extent permitted by law, the site and its content are provided without warranties beyond those expressly stated. Companion Pet Company is not liable for indirect, incidental, or consequential loss arising from site use. Consumer rights that cannot be waived remain in effect.

Governing law and changes

These terms are governed by the laws of Arizona, without regard to conflict-of-law rules. We may update these terms as the store or legal requirements change; continued use after an update means the revised terms apply.

Questions?

Our team is happy to help with a policy, order, or product question.